MOHELA Customer Service: What It Can Do and How to Contact

Posted by Almeda Bohannan on Tuesday, May 7, 2024

Understanding MOHELA Customer Service

For borrowers seeking information about their student loans, MOHELA (Missouri Higher Education Loan Authority) is a popular student loan servicer, helping millions of Americans make their loan payments and providing assistance with various services. The company prides itself on efficient and friendly customer service. MOHELA repays the loans of the students and also provides borrower training, presenting suitable repayment options, and managing loan payments and interest rates.

For borrowers looking for a reliable loan servicer, MOHELA is a great choice because of its dedication to excellent customer service. You can contact MOHELA customer service in various ways, providing convenience and accessibility. Whether you need to ask questions, make a payment, or get some advice on managing your student loan, MOHELA customer service makes the process easy and hassle-free.

How to Contact MOHELA Customer Service

Here are the methods through which borrowers can contact MOHELA customer service:

  • Call MOHELA’s toll-free number: MOHELA has a 24/7 automated phone system that can handle a vast number of tasks and offers live support to borrowers.
  • Send a message through the online Message Center: This will be immediately sent to MOHELA’s customer service team, and you’ll get the reply through email.
  • Use the contact form found on MOHELA’s website: You can fill out the contact form with your inquiry, and MOHELA’s customer service team will respond to your question via email.
  • Send a message through MOHELA’s Facebook or Twitter account: The social media team at MOHELA is very responsive and quick to reply to customer inquiries.
  • FAQs about MOHELA Customer Service

    How can I update my contact details with MOHELA?

    You can easily update your contact details by logging into your MOHELA account or calling MOHELA’s toll-free number. Updating your information will help you stay informed about your loan payments, interest rates, and other essential information.

    What types of repayment plans does MOHELA offer?

    MOHELA offers different repayment plans to fit your budget and lifestyle. Some of the plans include Standard Repayment, Graduated Repayment, Income-Sensitive Repayment, Extended Repayment, and Income-Driven Repayment. You can visit MOHELA’s website to learn more about the different repayment plans and decide which one suits you the most.

    What is the AutoPay feature, and how do I activate it?

    AutoPay is a convenient feature that automatically processes your payment each month, ensuring that you never miss a payment. You can activate the AutoPay feature by logging into your MOHELA account, selecting the “Payments” option, and then choosing the “Enroll in AutoPay” option.

    What happens if I can’t make a monthly payment?

    If you can’t make a monthly payment, you should contact MOHELA’s customer service team immediately to discuss your options. Some of the possible options include forbearance, deferment, or switching to an alternative repayment plan.

    What is forbearance, and how does it work?

    Forbearance is a temporary pause on your student loan payments, giving you some breathing space during difficult times. You can apply for forbearance by contacting MOHELA’s customer service team and explaining your situation. You may be required to provide documentation to prove your financial hardship.

    How can I check the status of my student loan account?

    You can check the status of your student loan account by logging into your MOHELA account and reviewing your payment history, loan balance, and other essential details. You can also contact MOHELA’s customer service team for additional information.

    What is a grace period, and how long does it last?

    A grace period is a period after you graduate, leave college, or drop below half-time enrollment during which you are not required to make payments on your student loans. The grace period typically lasts six months, giving you time to transition into repayment.

    How do I consolidate my student loans with MOHELA?

    Consolidating your student loans can be a smart move if you have multiple loans and want to simplify the repayment process. To consolidate your loans with MOHELA, you will need to apply through the U.S. Department of Education’s loan consolidation website.

    How do I apply for a deferment?

    To apply for a deferment, you will need to fill out the appropriate forms and submit them to MOHELA. You can download the deferment form from MOHELA’s website or contact their customer service team for assistance.

    What is the difference between a fixed and variable interest rate?

    A fixed interest rate means that your interest rate will stay the same throughout your loan term, while a variable interest rate means that your interest rate can change based on market conditions. It’s essential to understand the differences between these two types of rates when choosing a repayment plan.

    How can I make additional payments on my student loans?

    You can make additional payments on your student loans by logging into your MOHELA account, selecting the “Payments” option, and then choosing the “Make a Payment” option. You can choose to make a one-time payment or schedule recurring payments.

    Can I change my repayment plan?

    Yes, you can change your repayment plan at any time by logging into your MOHELA account, selecting the “Repayment Plan” option, and then choosing a different plan. You can also contact MOHELA’s customer service team for assistance.

    How can I view my loan statements?

    You can view your loan statements by logging into your MOHELA account and selecting the “Statements” option. You can also choose to receive your statements via email or mail.

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